Refund and Returns Policy

At HetviDigital, we strive to ensure your satisfaction with every purchase. Please review our refund policy below:

• Digital Downloads: Due to the nature of digital downloads, we generally do not offer refunds once the download link has been accessed. However, if you encounter any issues with your download, such as a damaged file or if you did not receive the file, please contact us within [number] days of purchase. We will verify your claim and, if the issue is verified and we have the file available, we will either provide you with a new download link or issue a refund.

• Custom Orders: Custom orders are non-refundable once work has begun. If you have any concerns about your custom order, please contact us as soon as possible to discuss your options.

For assistance or to request a refund, please contact our customer service at [email address] with your order details and the issue you are experiencing. We are here to help resolve any problems promptly.

Thank you for shopping at HetviDigital.